1. About SVENLOL
These Terms of Service are an agreement between you and SVENLOL, registered with the Dutch Chamber of Commerce under KvK number 99917947.
By accessing the panel, creating or using an account, purchasing a subscription, connecting an integration, or using any SVENLOL service, you agree to these terms. If you do not agree to these terms, you may not use the service.
If you use the service on behalf of a company, organization, team, client, or other legal entity, you confirm that you are authorized to bind that entity to these terms. In that case, “you” refers to both you personally and that entity.
2. Accounts and access
Accounts are provisioned, approved, or made available by SVENLOL. SVENLOL may refuse, restrict, suspend, or terminate access at its discretion where necessary to protect the service, prevent abuse, comply with law, address non-payment, enforce these terms, or protect SVENLOL, users, third parties, integrations, or connected systems.
You must provide accurate and current information where requested. You are responsible for keeping your login credentials, API keys, connected accounts, devices, and access tokens secure. You must notify SVENLOL promptly if you suspect unauthorized access, credential compromise, or misuse of your account.
You are responsible for all activity performed through your account, including actions performed by users, staff members, team members, scripts, integrations, automations, devices, or third parties that access the service through your credentials, tokens, or connected accounts.
SVENLOL may revoke, rotate, disable, or require the replacement of credentials, sessions, API keys, tokens, or connected integrations where reasonably necessary for security, abuse prevention, maintenance, or service integrity.
3. Services, subscriptions, and access model
SVENLOL services are provided as digital subscription services. A subscription provides access to selected software features, panel functionality, integrations, automations, connected-device controls, or related digital services for the duration of the active subscription period.
Unless stated otherwise before checkout, subscriptions are delivered digitally and access is provided immediately after payment, activation, or provisioning. No physical product is provided unless explicitly stated otherwise in writing.
Access to the service is licensed, not sold. Your right to use the service is limited, personal, revocable, non-exclusive, non-transferable, and valid only while your account and subscription remain active and compliant with these terms.
SVENLOL may apply technical limits, usage limits, fair-use limits, rate limits, integration limits, device limits, account limits, or other restrictions to protect the stability, security, and cost structure of the service.
4. Integrations and connected services
The panel can manage SVENLOL services, connected devices, and third-party integrations such as Twitch, Google, Philips Hue, Govee, WLED, Mollie, and other supported platforms or services. Third-party services remain subject to their own terms, policies, limits, availability, and account requirements.
You authorize SVENLOL to communicate with integrations, accounts, APIs, devices, and platforms that you connect, and to perform the actions you configure, request, or permit through the service.
You are solely responsible for ensuring that your use of connected platforms, devices, accounts, automations, content, lighting setups, commands, and integrations is lawful, authorized, safe, and compliant with the terms of the relevant third-party providers.
SVENLOL is not responsible for third-party outages, API changes, rate limits, account bans, account restrictions, platform policy changes, device incompatibility, firmware changes, integration failures, or actions taken by third-party providers.
5. Acceptable use
You may not misuse the service, interfere with its operation, degrade its performance, bypass or attempt to bypass access controls, abuse subscriptions, avoid payment, reverse engineer the service except where legally permitted, probe for vulnerabilities without prior written permission, or use the service for unlawful, harmful, deceptive, infringing, or abusive purposes.
You may not use the service to attack, overload, spam, harass, manipulate, disrupt, scrape, compromise, or gain unauthorized access to SVENLOL, third-party platforms, accounts, APIs, devices, networks, or users.
You may not resell, sublicense, share, rent, lease, transfer, or commercially exploit access to the service unless SVENLOL has given explicit written permission.
SVENLOL may investigate suspected misuse and may suspend, restrict, or terminate access immediately where it reasonably believes misuse, fraud, non-payment, security risk, legal risk, or a material breach has occurred.
6. Subscriptions, payment, cancellation, and refunds
Paid subscriptions are billed at the price, currency, billing interval, and conditions shown before checkout. Payments, recurring mandates, invoices, payment status updates, and failed-payment handling may be processed by Mollie or another payment provider made available by SVENLOL.
By purchasing a subscription, you authorize SVENLOL and its payment provider to charge the applicable subscription fees, including recurring fees where a recurring subscription or mandate is created.
Subscriptions continue until cancelled, expired, terminated, or otherwise ended. You may cancel a subscription through the panel where this option is available, or through another cancellation method provided by SVENLOL. Cancellation stops future billing but does not automatically refund the current billing period.
Unless required by applicable law or explicitly stated otherwise by SVENLOL, access remains available until the end of the paid subscription period after cancellation.
Except where required by applicable law, all subscription fees are final and non-refundable. This includes unused subscription time, partially used billing periods, account inactivity, failure to configure the service correctly, unsupported devices, third-party integration issues, user error, accidental purchases, lack of use, dissatisfaction after access has been provided, or a decision to stop using the service.
If a payment fails, is reversed, disputed, charged back, cancelled, or otherwise not received, SVENLOL may suspend, restrict, downgrade, or terminate access to paid features immediately. Fees already due remain payable.
SVENLOL may correct pricing errors, billing errors, subscription state errors, or account provisioning errors. If an obvious pricing or billing error occurs, SVENLOL may cancel, correct, or refuse the affected transaction to the extent permitted by law.
If you are a consumer, any mandatory statutory rights you have under applicable consumer law remain unaffected. If you purchase the service for business, professional, organizational, or commercial use, you are not acting as a consumer and, to the fullest extent permitted by law, the subscription purchase is final and non-refundable.
7. Direct digital access and withdrawal right
SVENLOL subscriptions are digital services that are normally delivered immediately after purchase, payment, activation, or account provisioning.
Where required by law, you may be asked during checkout to expressly agree that SVENLOL starts providing the subscription service immediately and to acknowledge that, to the extent permitted by applicable law, you lose your statutory right of withdrawal once digital access has been provided or performance of the service has started.
If you do not agree to immediate delivery where such agreement is required, SVENLOL may be unable to provide immediate access to the subscription service.
Any withdrawal, cancellation, or refund rights that cannot legally be excluded remain unaffected.
8. Intellectual property
SVENLOL and its licensors retain all rights, title, and interest in the panel, software, source code, object code, systems, infrastructure, designs, branding, logos, trade names, documentation, service materials, and all related intellectual property.
You receive only a limited right to use the service in accordance with these terms. No ownership rights are transferred to you.
You may not copy, modify, distribute, sell, lease, sublicense, decompile, reverse engineer, extract, reproduce, or create derivative works based on the service, except where expressly allowed by law or by written permission from SVENLOL.
You retain rights in content, configuration data, and settings you provide. You grant SVENLOL the rights necessary to host, process, transmit, secure, maintain, support, and improve the service, and to perform actions requested or configured by you through the service.
9. Availability, maintenance, and changes
The service is provided on an “as is” and “as available” basis. SVENLOL aims to provide a reliable service but does not guarantee uninterrupted availability, error-free operation, specific uptime, permanent availability of any feature, or compatibility with every device, account, platform, browser, API, firmware version, or integration.
SVENLOL may modify, suspend, limit, replace, remove, or discontinue features where reasonably necessary for security, legal compliance, abuse prevention, maintenance, cost control, technical reasons, infrastructure changes, third-party platform changes, product development, or business reasons.
SVENLOL may perform scheduled or unscheduled maintenance. The service may be unavailable, degraded, delayed, or limited during maintenance, incidents, outages, attacks, provider failures, infrastructure changes, or other operational events.
SVENLOL is not responsible for loss, damage, interruption, failed automation, missed action, failed command, failed payment event, delayed webhook, device malfunction, or integration failure caused by downtime, maintenance, user configuration, third-party services, network issues, hardware issues, or circumstances outside SVENLOL’s reasonable control.
10. User configuration, devices, and automation risk
You are responsible for reviewing, testing, and safely configuring all accounts, devices, automations, commands, scenes, integrations, permissions, and connected services before relying on them.
You understand that automated actions may have real-world effects, including changes to lighting, devices, streams, accounts, integrations, or connected environments. You are responsible for ensuring that automations are safe, lawful, appropriate, and authorized.
SVENLOL is not responsible for consequences caused by incorrect configuration, unsafe automation, unsupported hardware, device failure, user error, third-party changes, account restrictions, unauthorized access resulting from your credential handling, or use of the service outside its intended purpose.
11. Liability
To the fullest extent permitted by applicable law, SVENLOL is not liable for indirect, incidental, special, punitive, or consequential loss or damage. This includes loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, loss of content, reputational damage, service interruption, downtime, failed automations, device issues, integration failures, payment issues, or costs of replacement services.
SVENLOL is not liable for loss or damage caused by third-party services, payment providers, APIs, connected platforms, connected devices, network failures, hosting providers, data centers, unauthorized account access, incorrect user configuration, unsupported hardware, user error, force majeure, or use of the service contrary to these terms or documentation.
To the extent SVENLOL is liable despite the above, SVENLOL’s total aggregate liability is limited to the amount you paid to SVENLOL for the affected service during the three months before the event giving rise to the claim.
If you did not pay for the affected service during that period, SVENLOL’s total aggregate liability is limited to EUR 25.
Any claim must be reported to SVENLOL as soon as reasonably possible after you become aware of the issue. To the extent permitted by law, claims that are not reported within three months after discovery are waived.
Nothing in these terms excludes or limits liability where liability cannot legally be excluded or limited, including liability for intent, deliberate recklessness, or mandatory consumer rights that cannot be waived under applicable law.
12. Indemnity
To the fullest extent permitted by law, you agree to indemnify and hold harmless SVENLOL from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the service, breach of these terms, unlawful use, infringement of third-party rights, unsafe configuration, unauthorized integrations, or actions performed through your account, credentials, devices, automations, or connected services.
13. Suspension and termination
You may stop using the service and cancel active subscriptions. SVENLOL may suspend, restrict, or terminate your access if you breach these terms, fail to pay, misuse the service, create legal or security risk, cause operational harm, or use the service in a way that SVENLOL reasonably considers harmful or unauthorized.
Termination or suspension does not entitle you to a refund unless required by applicable law. Fees already due remain payable.
After termination, SVENLOL may delete, retain, restrict, or anonymize account data in accordance with its Privacy Policy, legal obligations, legitimate business needs, and technical limitations.
Provisions that by their nature should survive termination remain in effect, including payment obligations, intellectual property provisions, disclaimers, liability limits, indemnity, governing law, and dispute provisions.
14. Force majeure
SVENLOL is not responsible for delay, failure, outage, degradation, or non-performance caused by events outside its reasonable control. This includes internet failures, power failures, hosting provider issues, data center incidents, cyberattacks, denial-of-service attacks, third-party API failures, payment provider issues, government action, legal restrictions, strikes, natural disasters, war, civil unrest, or other force majeure events.
15. Changes to these terms
SVENLOL may update these terms from time to time. Changes may be made for legal, technical, operational, security, business, or product reasons.
If a change materially affects your rights or obligations, SVENLOL will take reasonable steps to notify you. Continued use of the service after the updated terms become effective means you accept the updated terms.
If you do not agree to updated terms, you must stop using the service and cancel any active subscription before the updated terms apply.
16. Governing law and contact
These terms are governed by Dutch law. Any mandatory rights you have under the law of your country of residence continue to apply where they cannot legally be excluded.
Disputes will be submitted to the competent court in the Netherlands, unless mandatory law requires a different court or forum.
For questions, notices, cancellation issues, billing issues, or legal matters, contact SVENLOL through the communication channel used to provision your account or through any contact method made available in the panel or on the SVENLOL website.